Pradip Shivhare

Experience

1. Field Office Administrator

   Varian

   Dec 2019 — Present · Delhi, IN

   Provides administrative and clerical support to relieve department managers and performs a variety of customer facing and clerical functions to support service activities, Answers common customer inquiries regarding standard Service Contracts, Scheduling, service rates, etc. by phone or by composing and sending correspondence, Process warranty and service contracts, completed installation documents, scan and post acceptance documents, Maintain and update all warranty and service contract data for field personnel, Inputs, maintains, and updates the accuracy of customer related data in SAP; runs operational performance reports from SAP as required for management, Coordinate, input, and manage contract data, tracking and financials based on contractual information, Support management (Global, Regional and Site Managers) with regular KPI reporting, Assist with organizing virtual and on site meetings, Support and liaison with accounting/ finance in the local subsidiaries and invoicing to customers, Intercompany billing, PO requisition, etc.), Supports the activities of assigned field personnel per direction of Field Service Management, Receives, processes, and expedites phone inquiries from customers, Support Global Service financials with correct cost center and job order creation and postings, Coordinate messages, appointments, information to callers, file maintenance, department office supplies and mail, Assist with special service projects, including ordering of material and maintaining a vendor list, Researches, compiles and proofs word processing assignments for distribution to customers and field personnel, Direct customer inquiries on routine matters to appropriate personnel in the field office, Type and proofread letters, quotations, reports, etc, Establish and maintain accurate records, filing, and follow-up systems in accordance with needs of the office, Ability to audit field service reports (Work Orders) and documents, Train new hires

Education

• S.S.L. Jain PG College, Vidisha, MP

  B. Sc, Biology, General

• Samrat Ashok Technological Institute

  Master of Business Administration - MBA, Finance

• University Grants Commission (ugc) india

  UGC NET, Management