Pradip Shinde

Chief Manager @ICICI Bank

IN

Led automation and process reengineering initiatives across account servicing, closure, and data management, delivering measurable efficiency gains.• Orchestrated an RPA-powered account closure project, achieving ₹1.75 crore in annual savings, reducing manpower needs by 35 FTEs, and enhancing process accuracy, compliance, and turnaround time.• Streamlined outward clearing operations using NCR automation, cutting cheque processing TAT by 40%, improving operational efficiency, streamlining workflows, and boosting customer satisfaction.• Introduced Visual IVR and SMS-based confirmation for high-value cheque issuance, eliminating manual verification calls, reducing errors, and improving TAT and customer experience.• Led a pan-India cleanup of suspense accounts by automating the identification and transfer of unclaimed balances post-account closure, improving regulatory compliance, meeting audit expectations, repatriating funds to rightful customers, and enhancing trust.• Conducted a nationwide audit of MICR code mismatches and collaborated with RBI to resolve inconsistencies, preventing erroneous debit/credit transactions, ensuring compliance, and improving operational accuracy across branches.• Built CTS and CBS systems during the formation phase of IDFC Bank, drafted SOPs, conducted UAT, and ensured a seamless transformation as a founding member.• Introduced robust quality control and compliance checks, significantly reducing operational discrepancies and processing errors. Specialties: Banking Operations Management, Clearing & Settlement (Inward & Outward), Reconciliation & Suspense Account Management, Process Reengineering & Optimization, Robotic Process Automation (RPA) Implementation, Operational Risk Management, Regulatory Compliance & Audit Readiness, Account Servicing & Closure Management, Stakeholder & Cross-functional Coordination, SLA & TAT Optimization, Quality Control & Error Reduction, Business Continuity Planning (BCP), Vendor

Mumbai University

Bachelor of Commerce

Mumbai University

Master of Business Administration

Mumbai University

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