Pradip Ekhande
Senior Manager at Amazon
- Role
- Senior Operation Manager (Concession Abuse Prevention) at Amazon
- Location
- Pune District, MH, IN
- LinkedIn followers
- 500 followers
About Pradip Ekhande
A Customer Service (CS) professional with 10+ years of experience managing customer service delivery, team engagement, customer satisfaction and CS associated financial metrics (handle time, productivity, and concessions). Great exposure to training, learning and development, and team growth. Scaled up team from 800 to headcount. Extensive experience in managing customer experience has fostered a strong understanding of customer expectations while driving business results. Skilled in developing strategic business growth, program management, and Customer Relationship Management. Demonstrated ability to influence without authority, inspire, lead, and deliver globally.
Experience
Senior Operation Manager (Concession Abuse Prevention)
May 2023 — Present · Pune, IN
Currently leading a team of Customer Service Associates in the Concession Abuse Prevention (CAP) vertical for Amazon.in. Scaled the team from 800 to peak headcount. Serve as primary lead for handle time metrics for the entire CAP team headcount).
Education
AVCOE
Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering
2008 — 2012
Jamnalal Bajaj Institute of Management Studies (JBIMS)
Master of Business Administration - MBA, Finance, General
2014 — 2016
SRV Mahad
School
2000 — 2006
Model College
High School Diploma
2006 — 2008
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