Pradhuman Singh
--MAJOR INCIDENT MANAGER
- Role
- Major Incident Manager at Infosys
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Pradhuman Singh
Experienced Incident Management Specialist with 4 years in overseeing critical IT incidents, ensuring rapid resolution and service continuity. Adept in applying ITIL methodologies and leveraging ServiceNow to implement automated solutions, streamline escalation paths, and provide real-time service insights via dynamic dashboards. Well-versed in conducting in-depth Root Cause Analyses (RCA) and leading Post-Incident Evaluations (PIRs) to foster stability and resilience across IT environments. Known for strengthening Problem, Change, and SLA Management by promoting cross-functional coordination, introducing process optimizations, and supporting data-informed improvements to overall service performance.
Experience
Major Incident Manager
Jul 2021 — Present · IN
Experienced Incident Management Specialist with 4 years in overseeing critical IT incidents, ensuring rapid resolution and service continuity. Adept in applying ITIL methodologies and leveraging ServiceNow to implement automated solutions, streamline escalation paths, and provide real-time service insights via dynamic dashboards. Well-versed in conducting in-depth Root Cause Analyses (RCA) and leading Post-Incident Evaluations (PIRs) to foster stability and resilience across IT environments.
Education
Dr. A.P.J. Abdul Kalam Technical University
Bachelor of Technology - BTech
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