Pradha Krishnan

Salesforce Administrator/Developer

Role
Salesforce Developer at Clicked
Location
Marietta, GA, US
LinkedIn followers
500 followers
Information TechnologyView LinkedIn profile

About Pradha Krishnan

Overall 5+ years of IT experience in Salesforce Development/Administration with skills includes design, development, testing, analysis, and maintenance of Salesforce.com CRM systems.• Extensive experience in technologies like Salesforce.com CRM Platform including Sales cloud, Community cloud.• Experience in leading team and coordinating with business stakeholders for project development and assisting throughout in all phases of Software Development Life Cycle (SDLC), and project life cycle process management.• Experience in designing and development of Visual force pages and Apex Controllers, Apex Triggers, Lightning Components (Aura/LWC) by applying Object Oriented Programming Concepts supported by salesforce• Experience in Implementing Salesforce Integration using REST API’S with different application systems• Experience in designing and developing Asynchronous process using @future, Batch Apex, Schedule Apex, and Queueable Apex• Experience in different languages and technologies such as Java, Apex, Visualforce, Aura, LWC, HTML, CSS, XML and JavaScript.• Extensive knowledge about Sales force setup menu, Configuration, Administration, Data Migration and Deployment of applications to Force.com platform.• Experience with Agile SDLC methodology on day to day basis by identifying the user stories in JIRA board on point basis and conducting the releases to production using version control on sprint module basis• Experience with debugging and troubleshooting production issues by providing production support based on case severity level• Experience with performing Code/peer reviews based on Salesforce coding best practices

Experience

  1. Salesforce Developer

    Clicked

    Jan 2024 — Present

    Developed and deployed a Salesforce-integrated chatbot that increased customer query resolutionAutomated complex reporting processes using Apex triggers.Leveraged Salesforce Shield to enhance data securityBuilt a Salesforce integration to handle data synchronization, which improved data accuracy and consistency across platformsCreated workflow rules and process automationMigrating legacy data in data integrity with reduced migration errorsCollaborated with the UX team to improve the interfaceRedesigned the Salesforce object model to support internationalization, enabling the company to expand operations to three new regions, boosting regional sales

Education

  • Sathyabama University

    Master's degree, Information Technology

    2010 — 2012

  • Anna University Chennai

    Bachelor's degree, Information Technology

    2003 — 2007

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Pradha Krishnan — Salesforce Developer at Clicked in Marietta, GA, US | Unifers