Pradeesh A Mammen
Technical Support Engineer at Karcher
- Role
- Technical Support Engineer at Karcher India
- Location
- Kochi, KL, IN
- LinkedIn followers
- 500 followers
About Pradeesh A Mammen
With over 8 years of experience in technical service roles, I manage service operations…
Experience
Technical Support Engineer
Jul 2024 — Present · Kochi, IN
Managing Channel Partners and improving customer interaction efficiency.Implemented effective escalation management strategies, reducing resolution time.Led a team to achieve customer satisfaction by resolving issues promptly.Prepared comprehensive reports that influenced strategic improvements in service delivery.Enhanced cleaning systems machine performance, resulting increase in efficiency.Trained and mentored team members, contributing improvement in team productivity.
Education
Cape Institute of Technology
Bachelor's degree
2012 — 2016
SNV HSS & VHSS
HSE
2010 — 2012
Holy Angels English Medium Higher Secondary School
SSLC
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