Pradeesh A Mammen

Technical Support Engineer at Karcher

Role
Technical Support Engineer at Karcher India
Location
Kochi, KL, IN
LinkedIn followers
500 followers
Information TechnologyView LinkedIn profile

About Pradeesh A Mammen

With over 8 years of experience in technical service roles, I manage service operations…

Experience

  1. Technical Support Engineer

    Karcher India

    Jul 2024 — Present · Kochi, IN

    Managing Channel Partners and improving customer interaction efficiency.Implemented effective escalation management strategies, reducing resolution time.Led a team to achieve customer satisfaction by resolving issues promptly.Prepared comprehensive reports that influenced strategic improvements in service delivery.Enhanced cleaning systems machine performance, resulting increase in efficiency.Trained and mentored team members, contributing improvement in team productivity.

Education

  • Cape Institute of Technology

    Bachelor's degree

    2012 — 2016

  • SNV HSS & VHSS

    HSE

    2010 — 2012

  • Holy Angels English Medium Higher Secondary School

    SSLC

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Pradeesh A Mammen — Technical Support Engineer at Karcher India in Kochi, KL, IN | Unifers