Pradeepti U.

About Pradeepti U.

A results-driven Senior Business Data Analyst/Scrum Master with 11+ years of experience in business analysis, service management, and enterprise data solutions, I bring a unique combination of technical expertise and management excellence to drive business success. Having collaborated with global leaders like IBM, Google, etc, I have a proven track record of delivering data-driven insights, bridging the gap between business needs and technical solutions, delivering high-impact insights and process improvements.I specialize in requirement gathering, stakeholder management, process optimization, and data-driven decision-making, leveraging tools like Power BI, SQL to translate complex data into actionable business intelligence. My expertise extends across gap analysis, workflow automation, root cause analysis, change control management, change adoption, KPI development, and enterprise reporting, ensuring organizations achieve scalability, efficiency, and data-driven growth.As a Certified Professional Scrum Product Owner and ITIL Intermediate Service Management professional, I thrive in fast-paced environments, leading cross-functional teams and implementing scalable, innovative solutions. Passionate about continuous improvement and digital transformation, I excel at turning data into strategy, optimizing operations, and driving business growth. On a personal level, I have strong interpersonal skills and am highly adept at diplomatically facilitating discussions and negotiations with stakeholders.TECHNICAL PROFILE Languages: R, SQLReq/Project Mgmt: Azure DevOps, Jira, Confluence, ServiceNow, Smartsheet, TrelloTesting & Defect tracking: HP ALM, BugzillaData Analysis, Viz & BI: Power BI, Tableau, MS Excel, RStudioITSM: ServiceNow, BMC Helix(Remedy), JiraUI/UX: Figma, Balsamiq, LucidChart, Canva, Visio, UserTestingSoftware Development: Waterfall, Agile, Hybrid, Scrum FrameworksAwards: IBM Pinnacle, IBM Orion Excellence Award, IBM Manager’s Choice Award (5 times), Pace CSIS Dept. Award, Connecticut Office of the Chief Medical Examiner (OCME) Excellence Award Simultaneously, as a volunteer for Women In Data, I have dedicated 8+ years promoting diversity in the tech industry. My efforts are centered on organizing networking and skill-building events, workshops, mentorship programs to empower a women community to assist fellow women in advancing their careers in tech industry.

Experience

1. Senior Business Analyst

   Radiology Partners

   May 2025 — Present · Princeton, NJ, US

   I Served as a Senior Business Analyst for the client Radiology Partners, facilitating Agile ceremonies, removing impediments, and ensuring cross-functional collaboration. Led efforts on ServiceNow CMDB upgrades by gathering, refining, and prioritizing requirements, coordinating with technical teams, and ensuring alignment with business objectives. Additionally, partnered with stakeholders to define, document, and manage requirements for a critical cloud-native AI operating system, and other internal projects ensuring timely delivery, adherence to quality standards, and alignment with organizational goals.Environment: Power BI, Jira, ServiceNow, Office 365, Visio, Word, Excel, SharePoint, Teams, Power Point, Project, Smartsheet.

Education

• Aarupadai Veedu Institute Of Technology

  Bachelor of Engineering (B.E.), Biotechnology

  2007 — 2011

• Pace University

  Master's degree, Information Systems

  2019 — 2020