Pradeep Prabhakar

About Pradeep Prabhakar

Strong on Technical concepts and Processes, with business oriented professionalism.•A career reflecting strong Leadership qualities coupled with “Hands On” Server and networking expertise.•Maintain focus on achieving bottom-line while implementing and supporting better Technology and business solutions to meet a diversity of needs.•Team based Management methodology with excellent interpersonal, communication, customer interaction skills & decision-making ability.Specialties: Service Desk, Incident, Change, Configuration Management, Capacity Planning, Disaster Recovery, Service Level Management, Network and System Management

Experience

1. Delivery Manager

   Wipro

   Oct 2018 — Present · Mumbai, IN

   As Delivery Manager I was responsible for Managed IT services delivery for SUN Pharma with a user base of 36k users spread across India, Americas, Europe, APAC, Middle East and Africa

Education

• Calicut university

  Bachelor's, IT

• KVR High School

  High school, 5th to 10th Std

  1980 — 1995

Skills

• Iso 20000
• Service Delivery
• Business Analysis
• Global Delivery
• Windows Network Administration
• Team Management
• Management
• People Management
• Data Center
• Networking
• Unix Administration
• Solution Architecture
• Requirements Analysis
• Configuration Management
• Disaster Recovery
• IT Strategy
• Pre-Sales
• Infrastructure
• Software Project Management
• Itil
• Troubleshooting
• Service Desk
• IT Service Management
• Capacity Planning
• Process Qualification
• Vendor Management
• IT Infrastructure Management
• Network Administration
• IT Management
• Service Level Management
• Ccna
• Service-Level Agreements (Sla)
• IT Operations
• Transition Management
• Sla
• Incident Management