Pradeep Kumar Pacha

About Pradeep Kumar Pacha

Director of AI & Engineering with 20 years of experience architecting and deploying enterprise-grade AI, cloud, and DevOps solutions at scale.Currently at Intellectt Technologies, I lead the engineering and IP strategy for production AI platforms, with Voice AI Connector as our flagship product — a real-time voice orchestration layer integrating enterprise telephony systems (Genesys, NICE, Twilio, Amazon Connect) with LLM providers (AWS Bedrock, OpenAI, Google Gemini). The platform delivers sub-2-second voice latency, dynamic multi-provider LLM switching, and seamless AI-to-human handoff in live contact centre environments deployed on AWS EKS.Previously, I architected FloTorch at Fission Labs — a cloud-native GenAI platform enabling enterprises to build, benchmark, and deploy Retrieval-Augmented Generation (RAG) workloads securely at scale, with LLM performance optimization, inference orchestration, guardrails, and compliance automation built in.My technical expertise spans- Enterprise AI: LLM orchestration, RAG pipelines, multi-agent systems, real-time AI, guardrails, observability- Cloud & Infrastructure: AWS (Bedrock, EKS, Lambda, DynamoDB, S3), multi-cloud architecture, Kubernetes, serverless- AI/ML Engineering: Model benchmarking, inference optimization, prompt engineering, AI safety, hallucination detection- DevOps & SRE: CI/CD pipelines, infrastructure as code, observability platforms, performance engineering, MLOps- Enterprise Integration: Telephony systems, CRM workflows, WebSocket streaming, event-driven architectures- IP Strategy: Patent filing, intellectual property protection across India and USAI specialize in solving problems at the intersection of real-time systems, conversational AI, enterprise telephony, and cloud-native scalability — building systems that demand both deep technical rigor and operational excellence.My mission: build AI that is production-ready, measurable, secure, and trusted — delivering tangible ROI across healthcare, finance, enterprise SaaS, and contact centre automation.AI is not about demos. It\'s about deployment, governance, performance, and business value.

Experience

1. Director - Artificial Intelligence (Ai) & Engineering

   Intellectt Inc

   Jan 2026 — Present · Hyderabad, IN

   Leading AI engineering strategy and product development for enterprise voice automation platforms at Intellectt Technologies.Key Responsibilities- Architecting and deploying Voice AI Connector — a real-time voice orchestration platform integrating enterprise telephony systems with LLM providers (AWS Bedrock, OpenAI, Google Gemini)- Engineering full-duplex voice streaming, dynamic LLM switching, and sub-2-second response latency in production contact centre environments- Building multi-agent AI systems, intelligent automation frameworks, and cloud-native architectures on AWS EKS- Driving IP strategy — patent filing and intellectual property protection for AI innovations across India and USA markets- Leading engineering governance, system observability, guardrail frameworks, and AI performance benchmarking- Managing cross-functional teams across AI research, backend engineering, telephony integration, and DevOpsTechnical Stack:AWS Bedrock, OpenAI GPT, Google Gemini, AWS EKS, Redis, DynamoDB, WebSocket streaming, Genesys Cloud, NICE CXone, Twilio, Amazon Connect, Python, Node.js, KubernetesFocus Areas:Enterprise Voice AI • Real-time AI Orchestration • Contact Centre Automation • LLM Integration • Cloud-Native Architecture • AI Guardrails • Patent Strategy

Education

• Vel Tech Technical University

  university madras, Computer Software Engineering

  1999 — 2003

• University of Madras

  Bachelor of Engineering, Computer Engineering