Pradeep Kumar Agrawal

About Pradeep Kumar Agrawal

Dynamic IT Operations Leader with 15+ years of experience managing large-scale…

Experience

1. Manager - IT Infrastructure & Operations

   Mahendra Next Wealth IT India Pvt Ltd

   Nov 2023 — Present · Jaipur, IN

   Technical – With extensive knowledge and experience, I excel in maintaining infrastructure, covering server, network, and cloud systems. I have a strong command over various technologies like Active Directory, WSUS, SCCM, Log Management, Veeam Backup, ThousandEyes, LogicMonitor, Linux Operating Systems, and Networking Basics including Firepower Threat Defense, Routers, and Switches. Moreover, I am proficient in VMware Hypervisor, Virtualization Management, Amazon Web Services, Storage Solutions, NOC Monitoring, problem-solving, information security tasks, and a wide range of other technologies.IT Management – Maintaining the operations in accordance with the ITIL framework, overseeing the management of the Datacenter, IT Service Management, Service Desk, Change Management, Problem Management, Access Management, business continuity plan, financial budgeting, and more.Training - Leading the extensive IT training initiative for team members.Vendor Management - I effectively negotiated vendor contracts, resulting in significant cost savings on hardware and software acquisitions while maintaining high-quality standards.Asset Management – Overseeing the lifecycle of assets entails managing various types of software licenses such as Cisco, Microsoft, Vmware, and more, along with contracts and AMC for hardware.Compliance –Prioritize the preservation of standard and Assisting with PCI-DSS, ISO, SOC, ISMS, and HIPAA audits.

Education

• Sam Higginbottom Institute of Agriculture, Technology and Sciences

  B.C.A, Computers

  2015 — 2018