Pradeep Govindappa

About Pradeep Govindappa

I am a senior Business Operations and Strategy leader with 20+ years of experience…

Experience

1. Leader -business Strategy & Sales Operations Customer Success Enablement

   Cisco

   Oct 2017 — Present · Bengaluru, IN

   Key Responsibilities:Owned weekly/monthly/quarterly sales forecasting cadence; drove Salesforce data governance across APJC & Americas teamsDesigned quota/capacity models for 1,500+ FTEs, aligning sales headcount with revenue priorities.Directed strategic business operations for a $350M Proactive Services portfolio across APJC, aligning financial goals with execution plans.Led cross-functional delivery operations, resource management, and performance governance to improve delivery consistency and scalability.Collaborated with Customer Success, Sales, and Delivery teams to enhance onboarding, engagement, and client satisfaction.Projects & Initiatives:Set up a Centre of Excellence (CoE) to centralize governance, boost operational efficiency, and improve SLA compliance by 12%.Developed and implemented customer engagement models that accelerated time-to-value and reduced churn across strategic accounts.Deployed real-time analytics dashboards (Tableau, Excel) to track customer health, renewal forecasts, and operational KPIs.Key Achievements:Enabled 5% margin improvement by optimizing $220M in COGS through resource strategy and delivery model redesign.Played a key role in increasing Net Promoter Score (NPS) via feedback loops, proactive risk mitigation, and CSAT initiatives.Supported multi-million-dollar renewal and upsell efforts by integrating success operations with account planning.

Education

• B. M. S. College of Engineering

  M.B.A

  1998 — 2000

• B. M. S. College of Engineering

  Master of Business Administration - MBA

• M.E.S College, Bangalore University

  Bachelor of Commerce (B.Com)

  1995 — 1998

Skills

• Variance Analysis
• Mis
• Accounting
• Account Reconciliation
• Financial Forecasting
• Hyperion Enterprise
• Financial Modeling
• Management Information Systems (Mis)
• Leadership
• Team Leadership
• Financial Planning
• Business Process
• Analysis
• Financial Reporting
• Business Development
• Sarbanes-Oxley Act
• Training
• Financial Analysis
• Financial Accounting
• Process Improvement
• Internal Audit
• Corporate Finance
• Forecasting
• Managerial Finance
• Strategic Financial Planning
• Business Analysis
• Analytical Skills
• Business Process Improvement
• Team Management
• Essbase
• Budgets
• Business Intelligence
• Finance
• Internal Controls
• Management