Pradeep Billu
Sr Product Manager @Amazon
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WORK HISTORY
Sr Product Manager @Amazon
Directing the CTPS products and involved in shaping the process for customer in-take using the voting mechanism on feature requests [Customer Obsession] Originating a 3-year product vision to re-shape the COMET.[ownership] Achieved 100% user adoption goal for a product from 36 teams to 72 teams [Customer Growth] Administering 50+ customer interviews to validate the use case, and the visionKey E-commerce Product Management Product Improvement Process Optimization Product Roadmap Team leadership Strategic Driving the product and program roadmap for CTPS to achieve the business goals Reducing operational overheads to lead automation strategy with the cost-center value of USD 1 million including resources Improving agility towards the tasks and bringing it down to 8 days by introducing COMET 2.0 and fine-tuning the sprint model Automating the closure on the sprint issues to save a team member\'s 1 week time in a month for cleaning up the old tickets Developed a proof of concept based on user persona and provided tooling solution to enhance the customer experience with zero cost Mentoring a team of 7 on products and systems while a team of 8 in Hyderabad and Seattle to deliver results with a CSAT score of 80% Introducing NPS survey using Qualtrics for CSAT and bolstered CSAT from 6/10 to 8/10 with in span of 6 months [Customer satisfaction]
EDUCATION
Institute of Product Leadership
Executive MBA, PRODUCT LEADERSHIP
ABOUT PRADEEP BILLU
I am a product expert with over 16 years of experience in leading and managing e-commerce…
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