Pradeep Arcot Pandurangan

About Pradeep Arcot Pandurangan

Overview:A seasoned IT Professional with over 30 years of experience in leading IT service management, digital transformation, and strategic innovation in diverse and technologically advanced environments. Specialising in applying Site Reliability Engineering (SRE) tenets, automation, and change management to optimise IT operations and enhance service quality.Professional Journey:My career journey has been marked by progressive leadership roles at esteemed organisations like Kyndryl Solutions (formerly part of IBM Inc.) and Microland Ltd, India. As a Transformation and Innovation Leader, I have spearheaded initiatives that resulted in substantial operational efficiencies, cost savings, and improved customer satisfaction. My expertise in incident management, configuration management processes, and IT infrastructure development has been pivotal in driving service improvements across various sectors.Key Achievements:Led significant automation projects, reducing system incidents and elevating customer satisfaction.Implemented Configuration Management Processes and Databases, leading to a 30% reduction in unplanned outages.Successfully managed the migration of transactional databases to high-performance appliances, enhancing scalability and resilience.Designed and executed server and storage consolidation solutions, achieving major reductions in operational costs.Leadership & Training:In addition to my technical acumen, I am passionate about leading and mentoring teams. My experience extends to training in server and storage technologies and managing cross-functional teams to align IT strategies with business objectives.Certifications & Recognition:Proud to be an ITIL and IBM Certified Specialist, my approach to ITSM combines technical proficiency with a strategic mindset, focusing on aligning IT services with core business goals.Goal & Aspiration:I am always on the lookout for opportunities to bring my blend of innovation, strategic planning, and operational excellence to forward-thinking organisations. My goal is to leverage my experience in ITSM to drive transformational changes, fostering environments where technology and business objectives align seamlessly.Connect With Me:I welcome connections from fellow IT professionals, thought leaders, and anyone interested in discussing ITSM innovations and trends. Feel free to reach out for collaboration, networking, or just a good conversation about the future of IT services.

Experience

1. Transformation and Innovation Leader

   Kyndryl

   Sep 2021 — Present · Chennai, IN

   Key DeliverablesAutomation Implementation & IT Operations Improvement Led the identification and implementation of automation opportunities, significantly enhancing IT operations. Successfully automated tasks such as event correlation, security and compliance health checks, incident resolution, and operational health checks, resulting in substantial time savings and reduced technical specialist toil.Reliability Enhancement through SRE Tenets Applied Site Reliability Engineering (SRE) tenets, including blameless post-mortems, error budget allocation, observability, SLO among others, to improve IT system reliability. Instrumental in reducing IT system incidents through targeted reliability enhancements.Event & Incident Analysis Automation Developed an automated system for collating events and incidents, pinpointing servers/applications with high incident rates, and identifying root causes to diminish event volume.Major Incident Automation & Log Analytics Pioneered the use of automation for major incident root cause analysis through advanced log analytics.Leadership in Automation Engineering Headed a team of engineers focused on automating routine tasks, driving efficiency and innovation.

Education

• Annamalai University

  Bachelor of Science

Skills

• IT Strategy
• Storage Area Networks
• Incident Management
• IT Service Management
• Service Delivery
• Global Delivery
• Service Management
• Management
• Transition Management
• Enterprise Systems
• Itil
• IT Operations Management
• Data Center
• Vendor Management
• IT Operations
• Pre-Sales
• Pmp