Pradeep U
Global Operations Manager - Amazon|| Certified Project Management (PMP)| Scrum Master(CSPO)II Prince2 II Vendor Management|| Digital Transformation|| Data Analysis|| Data Governance|| Data Quality|| Innovation
- Role
- Global Operations Manager at Amazon
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Pradeep U
All successful people, men and women, are big dreamers. They imagine what their future…
Experience
Global Operations Manager
Jul 2022 — Present · Bengaluru, IN
Manage and lead an operational team of global equity investment services. Manage team to implement project plan, job transitions and identify opportunities to streamline processes.Delivery of Global Benefits Administration Operations, with specific focus on our equity-stock /compliance programs, and ensureoperations objectives are met, analyze systemic issues and implement solutions to challenging problems.Project, Process & People Management:Review and Audit reports related to Employee Stock Plan/Compliance/benefits and ensure there are no discrepancies.Manage program stakeholders to ensure administration of the benefit program is operationalizedVendor Management – Work closely with the vendors and stakeholders to ensure updated data/reports is provided.Making sure all assigned processes are completed in time as per SLA.Participates in cross-functional process improvement initiatives.Identifies customer impacting issues, identifying and implementing solutions and process improvements to increase customer satisfaction.Work with team to create and review standard operating procedures (SOPs), process maps, SIPOCInvestigates discrepancies, finds and implements solutions.Track and measure program performance and associate utilization - via regular analysis of key program metrics and benchmarking studies - tounderstand both industry trends as well as potential value-added changes that could be made to benefit offerings.Plan Administration and Compliance: Collaborate with internal Benefits Finance, Legal, and Global Compliance teams – and external vendors - toensure programs are administered in compliance with Amazon’s legal and scope-of-work responsibilities.Manage performance assessment, promotions, attrition, hiring/recruiting, workload and FTE allocation.Develop skills, empower them in learning additional functional skills, build high level of service mentality, manage deliverables.
Education
Jawaharlal Nehru Technological University
Bachelor’s Degree, Biotechnology
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