Pradeep Sunkisela
Customer Success / SaaS / CRO (Conversion Rate Optimization)
- Role
- Customer Success Manager at VWO
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Pradeep Sunkisela
Client Onboarding & Training: Proficient in orchestrating seamless go-live transitions…
Experience
Customer Success Manager
Jan 2022 — Present · Bengaluru, IN
Leading the Agency vertical in Customer Success for VWO\'s Enterprise & Mid-Market customers, I excel in surpassing operational metrics while driving strategies for company and customer success objectives. My role involves managing a strategic partner portfolio, influencing customer lifetime value through enhanced product adoption, and ensuring satisfaction. I collaborate with cross-functional teams to identify and address renewal risks, explore expansion opportunities, and devise strategies for driving adoption.Key Responsibilities:Spearheading Customer Success for strategic partners to boost retention, renewals, adoption, satisfaction, and overall growth.Crafting solutions tailored to partner and customer needs, coordinating with cross-functional teams for successful deployment and ongoing account management.Nurturing post-sales relationships with a portfolio of partner accounts to foster enduring partnerships.Enhancing customer satisfaction by providing additional VWO solutions and resources aligned with business needs.Establishing critical goals and key performance indicators, assisting customers in achieving their objectives.Serving as an escalation point for timely problem resolution, identifying at-risk renewals, and executing customer remediation plans.Monitoring customer health, tracking usage patterns, and ensuring overall satisfaction.Collaborating closely with Sales teams to forecast retention, renewal, and account status for the assigned accounts.
Education
Don Bosco Institute of Technology (D.B.I.T)
BCA, Computer
2000 — 2004
Skills
- Marketing
- Crm
- Business Development
- Digital Marketing
- Event Management
- Market Research
- Direct Marketing
- Strategy
- Account Management
- Brand Management
- Marketing Strategy
- Lead Generation
- Management
- Customer Relationship Management (Crm)
- Advertising
- Team Management
- New Business Development
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