Pradeep Soundalgekar
Technology Lead @Infosys
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WORK HISTORY
Technology Lead @Infosys
Pune, IN
Responsibilities:o Lead L2/L3 production support and Site Reliability Engineering (SRE) for high-availability banking applications handling large transaction volumes.o Own end-to-end incident management for Sev-1/Sev-2 issues including triage, impact analysis, stakeholder communication, resolution, and permanent resolution.o Perform in-depth Root Cause Analysis (RCA) using application logs, JVM metrics, thread dumps, heap dumps, and database performance reports.o Drive proactive monitoring and alerting strategies using Splunk, Kibana, Grafana, and custom health checks to detect issues before customer impact.o Collaborate closely with development teams to implement permanent fixes, performance improvements, and code optimizations.o Implemented reliability improvements that reduced critical incidents and improved system uptime.o Mentor junior engineers and conduct KT sessions to improve team efficiency and support readiness and SOPs.o Ensure compliance with ITIL, audit, and regulatory requirements in BFSI environments.
EDUCATION
Progressive Education Societys Modern College of Arts, Science and Commerce, Shivajinagar, Pune 411005
Bachelor Of Computer Applications
Sinhgad Institute Of Management
Master of Computer Applications
Maharashtra State Board
Higher Secondary Certificate
Maharashtra State Board
Secondary School Certificate
ABOUT PRADEEP SOUNDALGEKAR
An enthusiastic and highly motivated Software Engineer with 7+ years of successful experience in software development and operations.• A supportive team member who enjoys a challenging, fast-paced work environment.• Recognized consistently for performance excellence and contribution for resolving problems and improving customer/client satisfaction. • Ability to learn and adapt new technologies with any kind of working environment quickly.• Willing to work at any location.
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