Pradeep Singh Baloda
Client Services Manager @American Express Global Business Travel
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WORK HISTORY
Client Services Manager @American Express Global Business Travel
IN
EDUCATION
YMCA
Postgraduate Diploma, Aviation and Tourism Management
Delhi University
Bachelor’s Degree, Geography Hons.
Mahatma Gandhi University
Master of Business Administration - MBA, Operations Management
SKILLS
ABOUT PRADEEP SINGH BALODA
Focused Operations and People Manager adept at liaising with key clients, accounts and Internal/external business stakeholders to build rapport and drive retention with overall 15+ years of experience. Currently handling multiple clients/accounts having global presence with a span of more than 100 FTEs. Focus on promoting safety and productivity within the compliance boundaries across multiple business lines. Advance knowledge of WFM concepts and tools like CMS, Avaya, RTM, Capacity Planning and scheduling. Experience and expertise in applying trend analysis through Excel Reports and Dashboards to create value for customers, process and profitability for company. Bring Efficiency in the process by identifying waste and excess motion using Quality and Lean tools.
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