Pradeep Shukla
\"Technical Lead | Project Manager | Expert in 5G-NR, v-RAN, O-RAN, LTE | Telecom Transformation, Change Management | Incident Management | Risk Management | Agile Leadership | 17 Years of Delivering.
- Role
- Technical Support Specialist at Rakuten Symphony
- Location
- Indore Tehsil, MP, IN
- LinkedIn followers
- 500 followers
About Pradeep Shukla
17+ Years of Delivering High-Impact Projects & Service Operation Driving Continuous…
Experience
Technical Support Specialist
Apr 2022 — Present · Indore, IN
Lead teams in 5G-NR, v-RAN, and O-RAN network architecture, optimizing performance and ensuring continuous availability.• Act as an escalation point for technical issues, ensuring rapid resolution and high customer satisfaction.• Coordinate cross-functional teams for network commissioning, migration, and change management.• Produce Root Cause Analysis (RCA) reports for network outages and drive improvements to reduce future incidents.• Conduct governance reviews and oversee operational processes for enhanced service delivery.• Spearheaded the Incident Management process, ensuring alignment with organizational goals and SLAs.• Led cross-functional teams to address complex incidents, contributing to improved service availability and performance.• Provided guidance on implementing ITIL® best practices and incident coordination.• Conducted Root Cause Analysis (RCA) for outages and led continuous improvement initiatives.• Coordinated change activities and ensured smooth transitions and timely issue resolution.
Education
Sam Higginbottom University of Agriculture, Technology And Sciences (SHUATS)
Bachelor of Technology - BTech
2002 — 2006
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