Pradeep Shetty

About Pradeep Shetty

ITIL certified with 12+ years of experience in Incident Management, Change Management & Release Management.Ability to understand business change and its impact on IT delivery, which enables me to be an effective and a efficient leader. Understanding the Project Life cycle and Operation Support drives me to skillfully Design and Transition services into a globally operating function. Been part of Continuous service improvement projects, learning and understanding new process Models & Technologies.

Experience

1. Service Transition Lead

   Accenture

   Feb 2016 — Present · IN

   Managing Service Transition activities by ensuring that applications/systems which are being developed meet all operational requirements before getting introduced to \'Production or Live\' environment.• Managing Service Transition Planning and Support strategy, framework and process. Drive continuous improvement and ensure it remains both efficient and effective.• Ensuring projects cannot discharge their obligations at handover as well as ensuring that any risks are understood, agreed and mitigated before the service goes live.• Help Third Party Project Teams through the standard process to delivery.• Accountable for leading early life support activities during transition into live operations.• Managing Post Implementation review and facilitate the agreement to close deployments.