Pradeep S.

About Pradeep S.

A dynamic IP professional with more than 17+ years of IP Paralegal & Docketing experience. Experience in Team Management; Project Management & Client Servicing. Demonstrated ability to quickly learn organizational processes, workflows, policies and procedures. Deftness in handling overall functioning of processes & implementing processes in line with the pre-set guidelines. Proven track record of managing processes and streamlining workflow & creating team work environment to enhance productivity innovatively. Proficient in managing & leading teams for running successful process operations & experience of developing procedures, service standards for business excellence. Ensuring that the process surpasses achievement of delivery & service quality norms for all valuable clients.Team Relationship Management Leading a team of 8-12 Team members. Manage, coach and mentor Team members and QAs so they are able to take on larger responsibilities. Identifying training need and preparation of training calendars & learning contracts for the team members. Training, mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets. Measuring process performance and monitoring progress on a daily basis and preparing and implementing action plans in case of gaps. Managing the performance and attrition for the team, through monthly performance reviews, customised training modules and value addition activities. Framing work direction & plan for associates after assessment of their capabilities. Preparing & presenting various weekly / monthly MIS reports pertaining to process / productivity. Setting up team targets and updating SOP & SLA. Deploying / implementing quality tools, process / risk management and identifying techniques, preparing and implementing mitigation plans. Preparation of team KPIsCustomer Relationship Management Mapping customer’s needs, identifying improvement areas & implementing measures to maximize customer satisfaction levels. Ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved service levels. Coordinating with the Client and chairing Weekly and Monthly client calls on Operations/Staffing/Service Level issues. Setting out quality standards for various operational areas, ensuring a high-quality customer experience while adhering to work processes.

Experience

1. Operations Manager

   Researchwire Knowledge Solutions Pvt. Ltd.

   Aug 2024 — Present · Noida, IN

Education

• St. Michael sr. sec school

  12, Business/Commerce, General

  2004 — 2004

• Delhi University

  B. Com (P), Accounting

  2004 — 2007