Pardeep Kumar

About Pardeep Kumar

IT Operations Manager (IND) with 14+ years of experience, including 6+ years in…

Experience

1. Senior Manager

   IndiGo (InterGlobe Aviation Ltd)

   Jul 2023 — Present · Gurugram, IN

   Manages the direction on overall strategy of entire M365 suite including Azure short- and long-term roadmap.Troubleshoot and resolve complex Office 365 issues. Monitor Office 365 services and respond to alerts and incidents.Participate in the management of the Microsoft Enterprise Agreement and Unified Support ContractOptimize the license usage by developing Power BI dashboards and build automated processes around allocation and decommission of licenses.Build and manage a standard governance process for Digital Workplace team.Champion end user education, learning and communication on the M365 available tools and resources.Manage Vendor relationship and develop regular rhythm and identify KPIs and reporting.Always look out for opportunities to optimize cost and enhance end user experience.Identify gaps and remediation plan by undertaking Workshops, Heath Assessments, Audits of platform, Configuration and Policy Audit along with permissions.Follows the Project, Change and Process management disciplines and stive for continuous improvement in Global IT end user experience and device management.Demonstrate clarity in thought in IT impacted discussions involving new or evolving business needs for tech.Develop standard ad-hoc reports and analysis to support decision making.Roll out global projects, policies, and processes. Perform Proof of Concept activitiesMonitor emerging technology trends within assigned product / technology areas to make recommendations.Work with Regional and GSS IT support teams. Participate in subject matter guidance / troubleshooting for escalated support tickets and application issues.Ensure timely delivery of all Requests and projects.Follow Project management practices, develop and maintain SOPs and KB ArticlesManage Incident, Request and Demand Operations on agreed SLA.

Education

• Punjab Technical University

  Master's of computer Application

  2009 — 2012

• Delhi University

  Graduation

  2003 — 2006

Skills

• IT Operations
• Servers
• Itil
• Active Directory
• Windows Server
• Operating Systems
• Domain Name System (Dns)
• Dynamic Host Configuration Protocol (Dhcp)
• Data Center
• Service Delivery
• Microsoft Exchange
• Dns
• IT Management
• Dhcp
• Vendor Management
• Blackberry Enterprise Server
• Vmware
• IT Service Management
• Windows