Pradeep Patil
IT Analyst
- Role
- Cloud Change Manager at Tata Consultancy Services
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Pradeep Patil
Over 15+ years of experience in the field of IT and Cloud Service Management, Application Support, IT infrastructure Services, Telecom & GIS.Working in CMDB Management, Problem, Change, Configuration, Vendor, Incident and Major incident Management, ITIL-4 certified, SIAM, ITSM, BCP, BCM, ServiceNow Admin,BMC Remedy, RPLANNER,ESRI ArcGis,Geomedia, Smallworld & 4G, FTTH,FTTP,FTTX technology.
Experience
Cloud Change Manager
Apr 2013 — Present · Pune, IN
Role: Cloud Change Manager for Hybrid cloud project.Managed all change requests through out the organisation.Working in reviewing, approving and risk analysis of Normal, Emergency, Standard and De-commision of servers changes in Service Now and conducting CAB meeting for all teams.Generate and Review SLA report for the backlog Change and Problem task reports to help improve the performance of ITSM process.Worked on SOC2+ type 2 Cloud audit for banking customer. Worked on proactive & Reactive problem and find RCA by 5 Why technic.Worked in ISAE 3402 type 2 audit.Pharma company in Japan Worked in Incident & Vendor Mgmt.Monitor and Major the SLA in the Incident Mgmt BAU activity.Giving regular update on P1 and P2 to the concerned stakeholders as per agreed SLA.Co-ordination with users and all other third parties involved in Application support.Retail company in USARole: Configuration Manager.Worked in to mature CMDB in ServiceNow and managed to create update and retired CI in CMDB.Conducting Configuration Audits, quarterly and as required to generate the accurate CFM Audit Report.Monitor and Major the SLA in the CMDB BAU activity.Generate and review the KPI report to help improve the performance of process.Design and Document in CMDB maintained relevant information about the hardware and software components used in IT.Leading Telecom companyTool: CPOS, BMC Remedy. incident and Major incident ManagerVodafone application support for CPOS operation for PAN India.Co-ordination with users and all other third parties.Telecom Company Stockholm SwedenTelecom Deployment capacity & migration of copper and fiber network on Telsim, Nice, for connect & disconnect fiber, copper network.Australian Telecom CompanyTool: ESRI Arc-GIS,Autocad,Spatial Net.GIS,OSP Layout (OFC) Fiber Optical Network Cable Design on Spatial Net for Australia People for Fiber To The Home (FTTH,FTTP,FTTX) project in GIS platform.
Education
B.E.(Electronics & Telecommunications)
Bachelor of Engineering (B.E.), Electronics and Telecommunications Engineering
2001 — 2004
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