Pradeep Panthari
Indus towers Limited
- Role
- Project Lead at Tata Play Fiber
- Location
- Indore, MP, IN
- LinkedIn followers
- 500 followers
About Pradeep Panthari
Handling customer faults and ensuring periodic communication to customer during any outages•Customer Performance review with Service health check parameters and ensure closure of any repetitive nature of issue.•Close interaction with customer care and customer service delivery departments for improving customer experience and improving CSMM scores.•Driving technical service improvement plan for services where SLA is not meeting.•Monitoring KPI’s and ensuring corrective measures to avoid any financial penalties.•Keeping track of customer service details and suggest for bandwidth Upgradation for over utilized links.•Inspection visits on job sites to check the overall quality done by the team.•Publishing of various Service related reports (GFR/SLA/Repeat) on Daily, Weekly & Monthly basis for all Data products.•Active participation in Monthly Review Meetings with other departments for Service Improvement Plans
Experience
Project Lead
Oct 2022 — Present · Noida, IN
Education
AISECT UNIVERSITY
Bachelor of Commerce - BCom
2012 — 2015
ISBM University
Master of Business Administration - MBA, Information Technology
2016 — 2018
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