Pradeep

About Pradeep

HR Operations and Shared Services lead with 10 years of experience managing large-scale HR service delivery across global employee populations. I manage end-to-end HR operations supporting 4,500+ employees across India and APAC, with ownership of process accuracy, compliance controls, payroll governance, and service quality outcomes.I own responsibility for HR operational governance across employee lifecycle processes, vendor-managed payroll validation, statutory compliance controls, HRIS data integrity, and SLA performance. My work focuses on building structured, audit-ready HR operations models that balance risk control, speed, and employee experience.My scope includes payroll input validation and reconciliation, statutory components review, HRIS governance across Workday and Oracle HRMS, HR helpdesk operations, and cross-functional coordination with Finance, Legal, IT, and payroll partners to ensure accurate and compliant delivery.I manage continuous improvement and automation initiatives using RPA, Excel VBA, and AI-enabled tools to reduce manual dependency and improve operational efficiency. Delivered consistent audit readiness, process standardization, and turnaround time improvements across HR shared services environments.Core strengths include:• HR Operations & Shared Services Management• Payroll Governance & Compliance Validation• HRIS Governance — Workday & Oracle HRMS• Vendor & SLA Performance Management• Employee Lifecycle Operations at Scale• Audit & Risk Control Readiness• HR Process Automation• HR Helpdesk & Case Management• Workforce MIS & Operational ReportingKeywords: HR Operations Manager, Shared Services Manager, Global HR Operations, HR Service Delivery, Payroll Governance, Workday HRIS, Oracle HRMS, HR Compliance, SLA Governance, HR Automation

Experience

1. Lead - HR Operations

   Freshworks

   Apr 2024 — Present

   Managed and led end-to-end HR Operations for a large workforce, ranging from 4500 to employees, ensuring smooth processes and strategic compliance.•Spearheaded the integration of HRMS with Payroll, effectively eliminating manual data sharing and achieving a 25% reduction in monthly payroll processing time.•Oversaw the payroll function, guaranteeing the accuracy and timeliness of employee compensation, benefits, and deductions for all monthly cycles.•Handled critical inputs and maintained statutory compliance for Provident Fund (PF), Employee State Insurance (ESI), Professional Tax (PT), and Gratuity.•Successfully managed all Full and Final (F&F) settlement processes during a company restructuring, ensuring accurate and timely payouts in full compliance with legal regulations.•Developed and launched an automated onboarding process, significantly reducing new hire time-to-productivity by 45%.•Automated the processing of HR letters, further cutting down administrative time-to-productivity by 45%.•Automated monthly bonus accrual reports in Workday and implemented Excel VBA for payroll reconciliation, resulting in a 90% reduction in manual effort.•Led a cross-functional team in the successful rollout of Standard Operating Procedures (SOPs) across HR Shared Services, increasing SLA adherence by 25%.•Conducted regular and thorough internal audits to ensure strict compliance with HR policies, company standards, and all employment laws.•Collaborated effectively with cross-functional teams (Legal, Finance, IT) to address complex HR challenges, improve workflows, and streamline processes.•Implemented and streamlined HRIS (Human Resources Information System) processes, driving operational efficiency and improving data accuracy across HR functions.•Facilitated smooth and compliant employee exits, minimizing disruptions to company operations.

Education

• SRM IST Chennai

  Master of Business Administration - MBA, MBA

  2014 — 2016