Pradeep Kurien

About Pradeep Kurien

Technology leader with 20+ years of experience driving enterprise IT operations, digital…

Experience

1. Portfolio IT Manager

   Holiday Inn Express

   Aug 2018 — Present · Gurugram, IN

   Successfully led a team in implementing the Nutanix On-Prem cloud data center project and migrating physical servers• Established connectivity between 11 locations and the central data center via MPLS/VPN• Managed a team of 2 assistant managers, 3 IT executives, and 10 desktop support engineers• Created a Central IT Service Desk Team to provide 24x7 remote IT support for 11 locations supporting 250 plus users pan India• Ensured achievement of technology metrics targets.• Collaborated with various departments including finance, procurement, sales, HR, and operations to identify bottlenecks and propose solutions.• Administered patch management to improve software system security • Conducted timely review of vulnerability reports from various tools such as Rapid7, Ivante, and Crowd Strike, and implemented remediation measures• Established and maintained a Disaster Recovery site to ensure business continuity• Documented comprehensive Disaster Recovery drill procedures to facilitate efficient execution• Ensured a smooth and seamless transition in case of Disaster Recovery activation• Solicited feedback from customers and IT team members to develop strategies for service improvement.• Analyzed intricate business requirements and liaised with relevant application vendors to devise solutions.• Managed IT inventory lifecycle and licenses.• Created and maintained a work environment that engages employees • Improved processes and quality through appropriate performance coaching and feedback• Developed and implemented effective career development plans for employees• Maintained a strong working knowledge of industry regulations, restrictions, and laws.• Ensured the company\'s compliance with industry regulations by conducting regular audits and implementing necessary changes• Ensured timely review and submission of IT-related invoices to finance department for payment processing.• Identified, negotiated, and finalized vendors for various IT requirements

Education

• MS RAmaiah Polytechnic

  IT

  2000 — 2003

• Maharaja Agrasen Himalayan Garhwal University

  Bachelor's degree, Computer Science

Skills

• IT Management
• Strategic Planning
• Micros
• Pre-Opening
• Networking
• Pos
• Firewalls
• Fidelio
• Negotiation
• Contract Negotiation
• Microsoft Office
• Budgeting
• System Administration
• Microsoft Exchange
• Management
• Team Building
• Teamwork
• Team Management
• Active Directory
• Problem Solving
• Inventory Management
• IT Strategy
• Data Center
• Opera
• Hospitality
• Customer Service
• IT Service Management
• Change Management
• People Management
• Training
• Security
• Administration
• Windows
• Hospitality Industry
• Troubleshooting
• Servers
• Planning
• Property Management Systems
• Budgets
• Project Planning