Pradeep Kumar Ramakrishnan
Service Delivery Director @ Atos | ITIL certified
- Role
- Service Delivery Director at Atos
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Pradeep Kumar Ramakrishnan
As the Service Delivery Director at Atos, I oversee the end-to-end delivery of IT services for a Central European pharma account, spanning across multiple geographies and domains. With over 16 years of experience in IT project and program management, service delivery management, and manufacturing process improvement, I lead a team of more than 500 ITIL professionals who support the client\'s business objectives and digital transformation initiatives.My mission is to ensure the highest standards of quality, efficiency, and customer satisfaction in the delivery of IT services, while also fostering a culture of innovation, collaboration, and continuous improvement within my team and across the organization. I leverage my expertise in ITIL best practices, pharma industry regulations, and emerging technologies to design, implement, and optimize service delivery processes and solutions that align with the client\'s needs and expectations. I also partner with other senior leaders, stakeholders, and vendors to ensure the delivery of strategic, scalable, and sustainable IT outcomes.
Experience
Service Delivery Director
Jul 2022 — Present · Mumbai, IN
Heading the overall Delivery for a Central European Pharma account having delivery across the globe.
Education
Ramnarain Ruia College - Mumbai
Bachelor of Science, Mathematics
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