Pradeep Kumar Jeyaraj
Service Delivery Manager @Tata Consultancy Services
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WORK HISTORY
Service Delivery Manager @Tata Consultancy Services
Auckland, NZ
Act as the primary point of contact for key clients, ensuring satisfaction and long-term partnership.• Regularly engage with stakeholders to understand evolving needs and align services accordingly.• Resolve escalations promptly and maintain high levels of client trust and retention. Lead end-to-end service delivery operations, ensuring adherence to SLAs and KPIs.• Coordinate cross-functional teams to deliver seamless, high-quality services.• Monitor service performance and implement continuous improvement initiatives.Develop and refine service delivery frameworks, processes, and best practices.• Drive operational efficiency through automation, process optimization, and resource planning.• Ensure compliance with internal policies and external regulatory standards.
EDUCATION
Anna University Chennai
Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering
SRM IST Chennai
Diploma, Computer Engineering
ABOUT PRADEEP KUMAR JEYARAJ
Tata Consultancy Services, a leading global IT services and consulting company, entrusted me with the role of Engineering Manager for colleague collaboration and modern workplace solutions. With over seven years of experience in senior technical roles, I have the credentials and the competencies to plan, deliver, and ensure the quality of multiple projects for various clients.My mission is to enable transformative change in business operations by applying agile methodologies, cognitive technologies, and people management skills. I design and implement scalable, secure, and user-friendly IT infrastructure that enhances organizational capabilities, strengthens BCP, DR, and IT security frameworks, and ensures compliance and risk mitigation. I am passionate about building strong customer relationships and facilitating excellence in service delivery.
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