Pradeep Kumar Jaiswal
- Role
- Information Technology Support Specialist at Air India Limited
- Location
- Delhi, IN
- LinkedIn followers
- 500 followers
About Pradeep Kumar Jaiswal
9 years experience in IT infrastructure and IT Operation Teamlead Profile immediate…
Experience
Information Technology Support Specialist
Oct 2023 — Present
Maximize network performance by monitoring performance, troubleshooting of network problem and outage. Basic configuration of firewall Remote support of on site engineers and end user/customer installation Liasing with project management teams, third line engineer and service desk engineer on a regular basis. Experience with service now ticketing tools and jira Experience with office 360 troubleshooting and configuration. Ip base printer installation and Configuration I have decent experience of ITIL framework(incident, change, problem and release management Troubleshooting experience with Cuss intelligence monitoring system for boarding pass print Experience with troubleshooting of feedback kiosk machine Working experience with BMC remedy IT services management Experience with vdi systems. Working knowledge with cuss management systems for boarding pass print Responsible for vdi recomposing activities and access point management for free WiFi access Responsible for check in system communication with cupps core server applications, BRS devices communication with cupps server FIDS server communication with FIDS clients and IMS. Boarding gate system BMS system services
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