Pradeep Kumar

About Pradeep Kumar

I am a results-driven professional with 8+ years of experience in motor claims, automotive operations, audits, expansion, and AI-led digital transformation across leading auto-tech and insurance organizations. I specialize in building scalable processes, driving tech-enabled innovation, and leading cross-functional teams to deliver operational excellence and superior customer experiences.Currently, as Chief Manager – Motor Claims at ICICI Lombard, I drive initiatives at the intersection of technology and operations. I have successfully led projects such as AI-assisted damage detection, AI-driven claims automation across 40+ locations, and digital repair estimation models that improved accuracy, reduced turnaround times, and standardized processes nationwide. I also contributed to system transformation initiatives on the TCS BaNCS platform, enhancing reliability and scalability.Previously at GoMechanic, I played multiple leadership roles across Audit, Operations, Customer Service, and Expansion, gaining a 360° understanding of the automotive aftermarket ecosystem. From scaling city operations and increasing GMV by 20%, to executing multi-city expansion strategies, improving NPS, optimizing costs, and leading comprehensive audits—I consistently delivered measurable business impact. My experience working with partner garages, vendors, and cross-functional teams has strengthened my ability to solve operational challenges with structured, data-driven, and technology-first approaches.What drives me is creating solutions that simplify vehicle ownership and improve transparency for customers. I am passionate about leveraging technology—AI, digital workflows, automation—to eliminate inefficiencies and build seamless, scalable systems.Key strengths:• AI & Digital Transformation in Motor Claims• Operations & Expansion Leadership• Audit & Compliance• Vendor, Garage & Partner Management• Customer Experience & Service Excellence• Strategic Planning & Process Optimization• Cross-Functional Collaboration• Data-Driven Problem Solving

Experience

1. Chief Project Manager

   ICICI Lombard

   May 2024 — Present · Mumbai, IN

Education

• Lovely Professional University

  Bachelor of Technology - BTech, Mechanical Engineering

  2012 — 2016