Pradeep Kumar
IT Support Engineer | 6+ Years in Desktop, Endpoint & VIP Support | Windows | macOS | JAMF | Zscaler | AD & Exchange | Technical Support Specialist | Enterprise IT Support | Remote Assistance | Hardware & Networking
- Role
- IT Support Engineer at Airtel Payments Bank
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
Experience
IT Support Engineer
Oct 2021 — Present · Gurugram, IN
Delivered day-to-day IT support for end-users and executives. Specialized in Windows 10/11 & macOS troubleshooting, Active Directory management, network configuration, and endpoint management. Provided VIP support and ensured smooth IT operations across Airtel Payments Bank infrastructure.Providing enterprise IT support at L2 & L3 level, ensuring secure and smooth IT operations. Responsible for macOS administration (JAMF), Zscaler troubleshooting, endpoint patch management (ManageEngine), and advanced VIP/executive-level support. Managing Exchange administration tasks and mentoring junior engineers to enhance team efficiency.
Education
Bihar School Examination Board, Patna
High School Diploma
2014 — 2014
Lalit Narayan Mithila University, Darbhanga
Bachelor of Arts (B.A.), Completed undergraduate studies with focus on arts and general studies.
Bihar School Examination Board (BSEB)
Intermediate (Class 12th)
Bihar School Examination Board, Patna
High School Diploma
2012 — 2012
Oxford Software Institute
Diploma – Hardware & Networking, Hardware & Networking , IT
Lalit Narayan Mithila University, Darbhanga
Bachelor of Arts
2017 — 2017
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