Pradeep Kumar
Salesforce Professional | Business Analyst| FSL Solution Architect |Salesforce CPQ Solution /Functional Consultant| Admin & Developer|ServiceMAX|Scrum Master|Sales ,Service,Revenue & Marketing Cloud|
- Role
- Senior Business Analyst (Senior Ba) at Wipro
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Pradeep Kumar
Salesforce professional with 11+ years of progressive experience across Business Analysis (3 years), Solution/Functional Consulting (3 years) Solution Architecture (2 years), and Salesforce Dev/admin (3 Years). Proven expertise in Sales Cloud, Service Cloud, Marketing Cloud, Service Max, CPQ, and Field Service Lightning with strong skills in requirement gathering, solution design, and enterprise architecture. Delivered 10+ Salesforce implementations across global clients, enhancing CRM adoption, scalability, and business transformation.Salesforce Clouds Expertise:Sales Cloud: Implemented and customized Lead, Opportunity, Forecasting, and Territory Management to streamline sales operations.Service Cloud: Set up Case Management, Entitlements, SLAs, and Knowledge Base for efficient service delivery.Marketing Cloud: Worked on Campaign Management and Journey Builder to automate lead nurturing and customer engagement.CPQ (Configure, Price, Quote):Hands-on experience in Product Configuration, Pricing Rules, Discount Schedules, and Quote Templates.Managed bundled products, subscription pricing, and amendment/renewal processes.Revenue Cloud (CPQ + Billing):Deep understanding of Quote-to-Cash lifecycle, including Order, Invoice, Payment, and Revenue Recognition.Configured Billing Schedules, Credit Notes, Payment Collections, and Deferred Revenue Management.Supported ASC 606 / IFRS 15 compliance by aligning Billing and Revenue Recognition processes.Integrated Salesforce Billing with ERP systems (SAP/Oracle) for seamless financial reconciliation.
Experience
Senior Business Analyst (Senior Ba)
Nov 2025 — Present · Hyderabad, IN
Role: Senior Business Analyst – SalesforceClient: Entrust CorporationResponsibilities:Collaborated with business stakeholders to gather and document Salesforce requirements for Sales and Service processes.Conducted requirement workshops and stakeholder meetings to understand business needs and translate them into user stories and functional specifications.Analyzed existing business processes and recommended Salesforce automation using Flows, validation rules, and approval processes.Worked closely with Salesforce Admins, Developers, and Architects to design and implement scalable Salesforce solutions.Managed product backlog and user stories in Agile environments, participating in sprint planning, backlog grooming, and daily stand-ups.Coordinated User Acceptance Testing (UAT) by preparing test cases, validating system functionality, and ensuring solutions met business requirements.Created process documentation, BRD/FRD documents, and training materials for end users.Provided post-deployment support and worked with business teams to improve CRM adoption and process efficiency.
Education
Jawaharlal Nehru Technological University Hyderabad (JNTUH)
Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering
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