Pradeep Jd
WFM Analyst, Scheduling
- Role
- Wfm Analyst at Ai Investor
- Location
- West Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Pradeep Jd
Worked in customer service industry from past 6 yrs. Had experience in different departments operations, quality and currently in wfm.Good in process improvement, identifying gaps and loop holes.Given an opportunity by client to create process guide for them which can be used by all vendors.Handful experience in managing a team from OJT to making them proficient in systems and customer handling.Understanding of RTA in WFM, doing monitoring the offshore sites.
Experience
Wfm Analyst
Aug 2025 — Present · IN
Education
St. Sophia's Sr. Sec. School
High School
Govt. Boys Senior Secondary School
Associate's degree, Commerce
Sikkim Manipal University - Distance Education
Bachelor of Business Administration - BBA, Business Administration, Management and Operations
Skills
- Leadership
- Customer Service
- Escalation
- Business Development
- Call Centers
- Team Management
- Customer Satisfaction
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