Pradeep Chittemsetty

About Pradeep Chittemsetty

Pradeep works as a Manager within the Finance and Global Business Services (FGBS) – Amazon Customer Excellence System team at Amazon, since December 2019. He leads a high-performing team that drives process improvement projects supporting North America (U.S. and Canada) payroll operations. With more than 14.9 years of experience in Finance (Payroll), IT, and ITES industries, Pradeep brings deep expertise in operational excellence and continuous improvement. Pradeep provides services based on international process excellence frameworks such as Lean Six Sigma, CMMI-DEV, CMMI-SVC, ISO 9001, ISO and ITIL to deliver substantial defect reduction, cost savings, and enhanced efficiency. Pradeep consistently addresses client requirements by providing tailored solutions that resolve key pain points and align with business needs. He effectively translates strategic objectives into operational processes, enabling clients and customers to align their process improvement goals with their vision and organizational priorities. His expertise includes metric analysis, performance baseline development, and the application of statistical techniques to drive measurable improvements. Throughout his career, Pradeep has successfully managed and mentored teams while fostering a culture of innovation, accountability, and continuous improvement. In his continued commitment to service excellence, he has trained more than professionals as part of various Six Sigma training programs.

Experience

1. Regional Operational Excellence Lead, Payroll

   Amazon

   Mar 2022 — Present · Hyderabad, IN

   Led process improvement initiatives for North America payroll operations (11.4M payslips, 1.19M employees), performing bi-monthly metric analysis (defects, tickets, SLA, reopens, HMD, hops) and presenting insights to leadership to identify, prioritize, and quantify improvement opportunities• Drove 66 medium to high complexity and 338 low complexity process improvement projects using Lean Six Sigma framework, streamlining workflows to enhance efficiency and accuracy of payroll operations• Championed a culture of operational excellence and innovation, achieving cumulative savings of 471,034 pre-defects, 211,130 defects, 152,156 tickets, 198,862 hours, and $25.37 million• Collaborated with 10+ upstream and cross-functional teams across the employee lifecycle to identify bottlenecks, implement solutions, and resolve payroll issues, improving end-to-end process reliability• Partnered with technology teams to define requirements, address root causes, and increase process efficiency through system and workflow enhancements• Partnered with stakeholders to define and align annual goals based on prior year metrics and organizational objectives; developed and executed a strategic roadmap for process improvements, managing tollgate reviews and ensuring timely mitigation of roadblocks and risks to deliver measurable results• Maintained effective stakeholder communication on project status, progress updates, and potential initiatives with quantified impact, aligning project closure with business goals• Led and developed a high-performing team through regular one-on-ones, coaching, and feedback, supporting professional growth and capability development in process excellence and payroll operations

Education

• Sri Muthukumaran Institute of Technology (SMIT)

  Bachelor of Engineering (B.E.), Computer Science & Engineering

  2002 — 2006

• Indian Institute of Planning and Management

  Post Gradute Diploma in Planning and Management, Marketing and Finance

  2009 — 2011

• Birla Institute of Technology and Science, Pilani

  Master of Business Administration (MBA), Quality Management

  2015 — 2017

Skills

• Kaizen Activities
• Vendor Management
• Six Thinking Hats
• Operational Excellence
• Six Sigma
• Consulting
• Quality Control
• Six Sigma Training
• Service Transisition Management
• Quality Assurance
• Bpo
• Transition Management
• Team Management
• Management
• Management Consulting
• Business Process Improvement
• Business Analysis
• Healthcare Industry
• Business Strategy
• Lean Tools and Management
• Requirements Analysis
• Process Improvement Activities
• Process Improvement
• Microsoft Office
• Quality Governance
• Process Management
• Information Technology
• Itil
• Six Sigma Methodology
• Training