Pradeep Chatterjee
Program & Strategy Manager | EdTech |EX PW|EX BYJU’S
- Role
- Program Success Manager at Azvasa Education
- Location
- Siliguri, WB, IN
- LinkedIn followers
- 500 followers
About Pradeep Chatterjee
As a passionate and performance-driven CX Strategy & Experience Manager at Physics Wallah (Skills Category), I lead the design and execution of customer experience initiatives that directly impact learner satisfaction, retention, and growth. My role involves crafting data-backed strategies, managing high-impact projects, and collaborating with cross-functional teams to deliver end-to-end solutions—while owning and optimizing the NPS and overall experience across the learner lifecycle.Previously, I led the Student Success Team at BYJU’S, where I managed a team of associates and oversaw multiple customer success and engagement projects. This role sharpened my expertise in team leadership, learner experience, and operations, laying the foundation for driving strategic CX interventions at scale.With a strong background in EdTech operations and CX innovation, I bring a unique blend of analytical thinking, empathy-driven design, and executional excellence. Whether it\'s building scalable support systems, improving learner journeys, or aligning business goals with customer-centric KPIs—I thrive on delivering tangible outcomes and measurable impact.
Experience
Program Success Manager
Jan 2026 — Present · Bengaluru, IN
Education
Lakshmibai National Institute of Physical Education
Bachelor's in physical education, Physical Education Teaching and Coaching
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