Prachi Singh

About Prachi Singh

I am an operations professional with hands-on experience in managing high-volume retail…

Experience

1. Shift Supervisor

   bigbasket

   Jul 2025 — Present · Uttar Pradesh, IN

   As a Shift Supervisor at BigBasket, I manage both Dark Store Operations and Last Mile Delivery processes for the 10-Minute Delivery model. My role involves leading end-to-end shift activities to ensure smooth inbound, order processing, and dispatch with a strong focus on SLA achievement and customer satisfaction.Key Responsibilities:Oversee dark store operations, including inbound, picking, packing, and inventory accuracy.Manage last mile operations, coordinating with delivery executives to ensure on-time and accurate order deliveries.Monitor real-time order flow and ensure compliance with SLA targets for speed and accuracy.Plan and allocate manpower effectively across shifts for optimal productivity.Coordinate with logistics, transport, and hub teams to maintain seamless dispatch performance.Analyze daily reports to track delivery KPIs, identify issues, and implement corrective actions.Maintain process discipline, safety, and operational efficiency across all store and delivery operations.Conduct team briefings and motivate staff to achieve operational excellence.Key Achievements:Successfully managed both store and last-mile teams to achieve consistent SLA compliance.Reduced order delays and improved shift productivity through workflow optimization.Maintained 100% inventory accuracy and improved last-mile delivery efficiency.