Prachi Sharma

About Prachi Sharma

Passionate about understanding people, solving problems with empathy, and creating…

Experience

1. Pricing & Client Service Supervisor

   Crane Worldwide Logistics

   Apr 2025 — Present · Gurugram, IN

   Freight Rate Management1) Source, analyze, and maintain competitive ocean and air freight rates from carriers, agents, shipping lines and service providers.2) Ensure accurate and up-to-date pricing is available across internal systems and platforms.3) Prepare customized quotations and rate proposals for clients and sales teams based on current market rates and client requirements.4)Support RFQ/RFI processes, including gathering data, compiling responses, and submitting bids on time.5) Monitor global freight market trends, fuel surcharges, and carrier pricing strategies to stay competitive.6) Identify cost-saving opportunities and recommend strategies to enhance pricing efficiency.Coordinate with overseas agents for door-to-door pricing and service details.7)Ensure pricing and contract information is entered accurately into internal systems.Maintain strong relationships with shipping lines, airlines, and freight agents to negotiate the best possible rates and service levels.8) Collaborate with sales, operations, and customer service teams to ensure pricing aligns with operational feasibility.9) Ensure all pricing proposals meet legal, regulatory, and company policy standards.10) Generate pricing activity reports and analytics to evaluate win/loss rates, margin performance, and pricing trends.11) Provide actionable insights to improve pricing strategy and competitiveness.Onboarding & Development:1) Facilitate client onboarding and collect, verify and process all required legal, financial, and KYC documents plus ensure full compliance with internal and regulatory requirements. 2) Generate and activate unique client codes in the system after validation.3) Maintain onboarding logs to shorten onboarding cycle time.Performance Monitoring & reporting:1) Track KPIs and service metrics; analyze data to improve team productivity and client satisfaction.2) Prepare and present reports on team performance, client feedback, and service trends to management.