Prachi Varshney
MBA (Marketing & Operations) | Passionate About Consumer Psychology | Aspiring Business Analyst | Data Verification | Excel | CRM Operations
- Role
- Senior Manager Customer Relationship Management at Policybazaar.com
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Prachi Varshney
6 months experience as CRM(customer relationship manager)
Experience
Senior Manager Customer Relationship Management
Sep 2025 — Present · Gurugram, IN
Performed customer verification and ensured accuracy of policy and personal dataMaintained structured records and validated customer information using CRM toolsSupported after-sales operations for life insurance and investment productsIdentified discrepancies in customer data and ensured timely correctionWorked with Excel/LibreOffice for data tracking and service coordinationCoordinated with internal teams to ensure process compliance and service qualityHandled customer interactions while maintaining data integrity and documentation standards
Education
Sims Chandausi
Bachelor of Business Administration - BBA, Business Administration and Management, General
SGT UNIVERSITY
Master of Business Administration - MBA, Sales, Distribution, and Marketing Operations, General
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