Prachi Tiwari

About Prachi Tiwari

I’m a digital transformation professional with over 16 years of experience helping organizations harness the power of Cloud and AI to drive innovation, efficiency, and measurable business outcomes.In my current role as a Senior Customer Success Account Manager at Microsoft, I work with enterprise customers to develop and execute cloud-first and AI-enabled strategies that accelerate adoption, improve performance, and align technology investments with strategic business objectives.Earlier in my career at Tata Consultancy Services and Accenture, I focused on cloud consulting, pre-sales engagement, and solution architecture advisory, supporting clients across multiple industries. These experiences shaped a strong customer-centric approach built on collaboration, strategic insight, and value realization.I’m passionate about enabling organizations to innovate and grow through technology—translating digital ambitions into sustainable, impactful outcomes.

Experience

1. Sr Customer Success Account Manager

   Microsoft

   Oct 2022 — Present · Bengaluru, IN

   As a Senior Customer Success Account Manager at Microsoft, I focus on building trusted partnerships with enterprise customers to help them achieve their strategic objectives through Cloud and AI adoption.My role centers on aligning customer goals with Microsoft’s technology and services, ensuring seamless delivery and measurable business outcomes. I collaborate with account teams to connect Customer Success Plans (CSPs) to broader account strategies, translating customer priorities into actionable programs of work.I support program planning and delivery reviews, working closely with technical and business stakeholders to track progress, resolve challenges, and ensure long-term success. By monitoring product usage and adoption trends, I identify opportunities to enhance value realization and mitigate potential retention risks—helping customers maximize the impact of their Microsoft investments.

Education

• University of Mumbai

  Bachelor of Science (B.Sc.), Computer Science

  2005 — 2008

• Great Learning

  Post graduate certificate, Computer Science

Skills

• Private Clouds
• Sccm
• Microsoft Office Migration
• Pre-Sales
• Business Analysis
• Itil
• Enterprise Architecture
• Windows 7 Migration
• Application Virtualization
• Compatibility Testing
• IT Service Management
• Management
• Application Packaging
• Hybrid Cloud