Prachi Singh
UX Lead at Microsoft | Tech Mahindra
- Role
- Ux Lead (Via Tech Mahindra) at Microsoft
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Prachi Singh
Passionate product designer with a focus on creating impactful experiences. Expertise in…
Experience
Ux Lead (Via Tech Mahindra)
Feb 2024 — Present · Bengaluru, IN
In collaboration with Microsoft’s Alchemy Intelligence Team- Worked with enterprise-grade web applications, enhancing complex AI/ML interfaces with user-centric, scalable solutions for query management and support workflows- Reimagined the Copilot experience, leading to 2x user engagement, a 21% improvement in ticket resolution, and saving users 2+ days/month through optimized interactions- Streamlined intelligent support tickets by integrating LLM-generated responses, real-time incident tracking, and unified signal visibility—driving a 30% boost in resolution efficiency- Designed proactive monitoring dashboards powered by AI, enabling early issue detection 2x faster and strengthening operational stability across Microsoft’s enterprise services- Collaborated closely with PMs, engineers, and developers in agile workflows to ensure seamless implementation and alignment between design vision and technical execution.
Education
Banasthali Vidyapith
Bachelor of designing, communication design
2016 — 2020
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