Prachi Saxena
Process Analyst at IGT | Ex - NatWest Group | OD Renewals | Eurowings Discover Airlines | Bachelor\'s of Arts, Master\'s of Arts | English Literature | Customer Relationship Management | Service Level Agreements |
- Role
- Process Analyst at TaskUs
- Location
- New Delhi, IN
- LinkedIn followers
- 500 followers
About Prachi Saxena
Hi, I am working as a Process Analyst And I have experience with over 2.8 years’ in…
Experience
Process Analyst
May 2024 — Present · Gurugram, IN
Providing Exceptional Customer Support:By addressing customer inquiries and resolve issues related to flight irregularities, baggage disruptions, and in-flight irregularities. This involves clear communication and efficient troubleshooting to ensure a smooth and positive customer experience.We utilize various tools and systems, including Amadeus, to track, manage, and resolve customer issues, ensuring accurate and timely service. These tools helps provide the best possible support to customers by streamlining our processes. Handling any disruptions or irregularities that occur with flights, including delays, cancellations, and schedule changes, and work to find solutions that meet customer needs.By providing a high level of service, contribute to customer satisfaction and loyalty, supporting Discover Airlines’ focus on customer retention.
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