Prachi Patil
Trainer, Coach, Operations Manager, Project Manager, & Coordinator
- Role
- Lead Process Trainer at Flipkart
- Location
- Nagpur, MH, IN
- LinkedIn followers
- 500 followers
About Prachi Patil
I am a passionate Learning & Development professional, Corporate Trainer, Soft Skills…
Experience
Lead Process Trainer
Sep 2022 — Present · Nagpur, IN
Operate the processes as per the necessary logistics standards for39 Flipkart Delivery Hubs and 16 Outsourced Delivery Hubs of three different Clusters and Heading the learning pathway for 150+ in-house Team Members and Delivery Associates and Partners.*Broadcasted and implemented the new processes and associated in screening for the most effective outcome.*Delivered 50-plus updates and process alterations to the respective associates and Team LeadsDesigned and participated in major projects of LMS, instructional videos, and translations.*Part of Flipkart’s cost-saving strategy on the ground linked to the Reverse E-commerce*Lead the operations Team of Team Leaders and Hub Incharges developing a solution-oriented approach for real-time challenges and ensuring an unwrinkled Customer Experience in NPS mainly for the segmentation of First Mile and Last Mile operations*Pull trending data from Quality into Assurance reports, create one-on-one or group training to resolve training discrepancies*Review Training material, Develop and conduct Refreshers based on training needs for existing HMTs.*Reviewing each Hub and HMT performance.
Education
Sabarmati University [Calorx Teachers University]
Bachelor of Commerce
2016 — 2019
Parul University
Master of Business Administration - MBA
2024
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