Prachi Pant
Regional Operations Manager @ ExpoPlatform| AI-powered communities and event tech and strategy
- Role
- Senior Technical Program Manager at Expoplatform
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Prachi Pant
Results-driven platform engineer with proven expertise in leading teams boosting sales efficiency by 30%. Skilled in strategic and tactical decision-making, with a strong focus on enhancing user experience and operational efficiency. Adept at collaborating cross-functionally to deliver scalable product solutions and increase customer satisfaction by 60%. Passionate about leveraging AI and agile practices to drive product innovation in fast-growing environments.
Experience
Senior Technical Program Manager
Jan 2022 — Present
As a Technical Program Manager, I specialize in delivering seamless customer onboarding experiences, combining technical expertise with strategic consultancy and training. My role centers on ensuring smooth transitions for both existing and prospective clients through all onboarding phases—setup, configuration, integration, pre-go-live, and go-live activities.Key responsibilities include:Leading and mentoring a team of Technical Account Managers to drive client success.Collaborating with customer stakeholders to deeply analyze and address technical requirements.Organizing and facilitating Implementation Kick-off Meetings to establish clear goals and expectations.Conducting post-kick-off scope refinements, ensuring alignment through customer sign-offs.Maintaining proactive communication through structured weekly meetings to track progress.Identifying potential risks early and mobilizing internal resources for swift resolution.Applying industry best practices to optimize time-to-value for customers.Staying current with product advancements to provide cutting-edge solutions.Driving business growth by refining onboarding processes for maximum efficiency and value delivery.Beyond the technical scope, I am committed to fostering a collaborative and positive team environment, balancing capacity and demand, and ensuring operational excellence. My work directly impacts customer satisfaction, team performance, and organizational success.Specialties: Customer Onboarding, Program Management, Stakeholder Engagement, Process Optimization, Team Leadership, Technical Consultancy.
Education
Dehradun Institute of technology
Bachelor of Technology - BTech, Information Technology
2015 — 2019
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