Prachi Lembhe

About Prachi Lembhe

I am a dynamic and results-driven HR professional currently working as a Deputy Manager in Human Resources, with a strong foundation in compliance management, data analytics, and quality assurance. With prior experience in the IT industry, I bring a unique blend of technical insight and people-focused thinking to every HR initiative I undertake. My core strengths lie in handling policy-related verifications, employee data governance, audit preparation, and leveraging analytics to enhance HR processes. I have worked closely with cross-functional teams to drive process automation, improve SLA metrics, and resolve high-volume employee queries—ensuring operational efficiency and zero escalations. After transitioning from IT to HR, I pursued an MBA in Human Resource Management from Welingkar Institute of Management, Mumbai. This academic foundation strengthened my capabilities in talent management, performance management, compensation & benefits, and organizational compliance. I am passionate about continuous learning, creating inclusive work environments, and building systems that support both business growth and employee engagement. I’m now looking to grow in strategic HR roles such as HR Business Partnering, People Analytics, and Organizational Development—where I can combine my analytical skills with a deep understanding of people strategy.

Experience

1. Deputy Manager HR

   WNS

   Jun 2023 — Present · Mumbai, IN

   Crafted a Departmental Procedure plan for TAG team which focused on recruitment process through walk-in/ reference/ vendor/ campus, vendor empanelment, mandatory training plans for new hires.• Crafted a Standard operating procedure (SOP) for TAG Source channels, optimizing profilecategorization based on source type.• Led a cross-functional Quality Management System (QMS) team to enhance recruitment qualitymeasures, improving process efficiency and standards• Resolved over employee support issues with zero escalations by proactively addressinggrievances and queries.• Managed Level 1 and Level 2 support issues, ensuring resolution within SLA timelines• Developed dashboards to track employee verifications and provide data-driven insights.• Basic working knowledge of SuccessFactors modules (Employee Central, PerformanceManagement, LMS) through project collaborations and training sessions.

Education

• Thadomal Shahani Engineering College

  Bachelor of Engineering - BE

  2013 — 2017

• Welingkar Institute of Management

  Masters of Management Studies

  2021 — 2023

• A.B.Patil Junior College of Science

  HSC

  2011 — 2013

• Children's Academy

  SSC

  2005 — 2011