Prachi Kasodhan
Gen AI & Customer Service Transformation | Financial Services Leader | Ex- Microsoft, Morgan Stanley and UBS | Keynote Speaker | Board Member
- Role
- Senior Vice President Gm, Global Head Servicing Capabilities & Innovation at American Express
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Prachi Kasodhan
Accomplished engineering, technology, and sales leader with more than 25 years supporting…
Experience
Senior Vice President Gm, Global Head Servicing Capabilities & Innovation
Sep 2025 — Present · NY, US
Driving the future of award wining customer servicing at Amex via thoughtful infusion of Gen AI, Agentic Automation and deepening digital capabilities across phone, chat and voice channels globally. Partnering with Global Servicing / Technology leadership and large global teams on long-term technology roadmaps, building scalable and modern servicing platforms to ensure that Amex continues to differentiate through its world-class service.
Education
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
Diploma in Business Management
University of Mumbai
Bachelor of Arts - BA
Skills
- Program Management
- Requirements Analysis
- Cloud Computing
- Vendor Management
- Agile Methodologies
- Management
- Software Development Life Cycle (Sdlc)
- Risk Management
- Outsourcing
- Change Management
- Business Analysis
- Software Development
- Project Management
- IT Strategy
- IT Management
- Analysis
- Sdlc
- Process Improvement
- Project Planning
- Integration
- Consulting
- Leadership
- Investment Banking
- Software Project Management
- Financial Services
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.