Prachi Trivedi Dalvi
Senior Customer Success Account Manager @ Microsoft
- Role
- Senior Customer Success Account Manager at Microsoft
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Prachi Trivedi Dalvi
An MBA professional with 13 years of experience in the IT industry across various functions such as Program Management, Service Delivery management, Stakeholder management, Resource Management, Portfolio management, solutions development, selling, building and managing customer relationshipI specialize in Cloud Adoption for eCommerce, Mid-Market & Enterprise organizations in India & globally. Collaborate with CXOs on specific discussions around Big Data architectures, Predictive & Prescriptive Analytics, Machine Learning on Cloud. • Global Exposure across IT/ITES orgs in US, EU & APAC regions.
Experience
Senior Customer Success Account Manager
Apr 2022 — Present · Mumbai, IN
Managing customer relationship, Handling customer escalations, Acting as a trusted advisor for customer,Growing various customer portfoliosHelping customers in driving digital transformationManaging partner relationships and working in collaboration with them on various use casesCreating impact for the customer by delivering various Assessments and Upskilling their team based on customer priorities
Education
Welingkar Institute of Management
Master of Business Administration (M.B.A.), Sales and Marketing
2014 — 2016
Atharva College Of Engineering
Engineer’s Degree, Computer Science
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