Prachi Borikar
Creating digital and social impact through Sprinklr
- Role
- Customer Success Manager at Sprinklr
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Prachi Borikar
Digital Marketer with expertise in Internet Marketing, Content Marketing, Social Media Marketing, Social Media Advertising. I love to combine my passion for analyzing and studying meaningful data with my Digital Marketing skills to match the right product to the right customer. Always interested and extremly inclined towards working on creative side of the Brands. I am an avid reader and a music buff. I love subjects like Behavioural Economics, Psychology, Literature and Philosophy. I am always open for new experiences and interactions.
Experience
Customer Success Manager
Mar 2023 — Present · Bengaluru, IN
Managing product revenue forecasting and product renewals for customers across the EMEA region. Educating customers with best practices in the industry and driving strategies for improved CX. Driving account expansion with contextual offers and growing lifetime value 4. Collecting customer feedback and closing feedback loops 5. Building relationships by providing consistent value and fostering customer loyalty 6. Mapping customer success journeys to spot and remove friction 7. Liaising with the sales team to understand customer needs 8. Liaising with the product/marketing team for better user insights
Education
Vellore Institute of Technology
Bachelor's degree, Information Technology
2012 — 2016
Symbiosis Institute of Business Management
Master of Business Administration (MBA), Marketing
2016 — 2018
MICA | The School of Ideas
Post Graduate Certificate in Digital Marketing and Communications
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