Prachi Arora
Product Manager@Nielsen||Ex-Airtel Payments||Ex-Juspay ||NMIMS, Mumbai|| Ex- Infosys
- Role
- Senior Product Manager at Airtel Payments Bank
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Prachi Arora
Accomplished Product Manager with overall 8 years of experience, owned and managed…
Experience
Senior Product Manager
Dec 2022 — Present · Gurugram, IN
Initiated end-to-end management of product lifecycle processes, including productand market research, analyzing competitors, strategic planning, positioning, elicitingrequirements, developing roadmaps, and overseeing product launches-Mapped user requirements through gap analysis; analyzed workflow to designsolutions spanning proof of concept, presentation, product design, development, andtesting-Successfully addressed critical RBI audit requirements, including the implementationof language support, within a single sprint-Spearheaded the development of a unified help and support dashboard featuringcontextual ingresses and comprehensive case histories-Enhanced account reactivation processes with real-time status monitoring, resultingin a 0.1% increase in active customer retention-Rolled out a fraud reporting mechanism to minimize the risk of unauthorizedtransactions and improve investigative accuracy-Implemented a robust issue diagnosis framework for top use cases, achieving a 12%reduction in average handling time (AHT).
Education
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
Master of Business Administration - MBA
2017 — 2019
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