Prachand Pandey
Technical Leader | Supportability Program Manager | Trainer
- Role
- Supportability Program Manager at Microsoft
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Prachand Pandey
Customer-obsessed and results-driven technical leader with 16 years of experience in managing, troubleshooting, and designing highly complex customer scenarios using empathy and design thinking for customer success.As a Supportability Program Manager (SPM) in Azure Networking, I partner with Product Engineering to reduce COGS for support through innovative processes and tools. My collaboration with Customer Engineering focuses on improving the customer journey and driving support innovations.Key Achievements:SPM - Azure Networking: Leading initiatives to enhance network performance and reliability.Beta Embedded Engineer – Azure Backup | Disk: Pioneering solutions to ensure data integrity and availability.Facilitator at Microsoft Technical Leadership Development programs: Empowering future leaders with essential skills.Kepner Trego Program Leader: Certified over 500+ individuals in KT Problem Solving and Decision-Making methodology.Master Trainer for Azure Fundamentals/ Foundation and Azure BootCamp: Mentoring professionals to excel in Azure technologies.Global SME in Azure Networking Technologies: Expertise in VPN, ExpressRoute, VNET, LB & AppGw.
Experience
Supportability Program Manager
Mar 2023 — Present
Responsibilities - Support Cost Reduction: Partner with Product Engineering to reduce COGS for support using innovative supportability tools & Process with an aim to improve the Support KPIs- Collaborate with Customer Engineering to improve Customer Azure Portal Journey and drive support innovations- Drive Supportability Reviews and OKR with Stakeholders to share progress and priorities in Rythm-Of-Business- Drive accountability with Stakeholders through visibility and Semester Planning
Education
Jamshedpur Public School
Computer Science
1986 — 2000
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