Prabindra Ghoshbiswas

About Prabindra Ghoshbiswas

1) Experienced IT Professional with strong leadership skills having over 27+ years of in-depth expertise in managing projects on various technologies & geographies in multiple industries including Travel & Hospitality, Manufacturing, Financial (Credit Card, Bank, Mutual Fund), CPG & Retail, and Government for major clients. 2) Responsible for managing the day-to-day delivery of various projects and providing business development support for new opportunities 3) Business Development / Presales: Multi-Million sales target with a blend of new logos & current customers 4) Delivery Management: a. Managed Large Accounts with team strength of 600+ across multiple locations and Geographies in large application development & maintenance support engagement with annual targets of USD 50+ Mn b. Managed extensive stake holder management skills with multiple horizontals & onsite/offshore management, Revenue / P&L portfolio ownership, strong delivery & program management skills, excellent communication skills (oral and written), business development (RFx responses, CxO level proactive proposals) to grow the business c. Implement Managed Services with end to end ownership of operations along with ensuring complete transparency to customers d. Strong knowledge of ITIL processes to ensure compliance 5) Client Relationship Management across multiple industries, Knowledge of End-to-End Operations, and People Management 6) Occasional travel to multiple delivery locations of current organization to meet the teams and meet client stakeholders as needed 7) Team management and grooming the managers to take up larger responsibilities 8) Responsible for the customer satisfaction and employee satisfaction 9) Exposure to working knowledge with various horizontals and cross teams 10) Deliver transformation value and innovation to the customer

Experience

1. Delivery Head

   Tata Consultancy Services

   Dec 2020 — Present · Pune, IN

   Managing delivery portfolio (P&L) exceeding USD 50 Mn with multiple customer engagements from Passenger airline, hospitality, cargo airline & logistics domain with 600+ associates across global delivery centers. • Spearheaded transformation initiatives like Next-Gen Booking (Airline), Legacy MDM Modernization (Informatica), Cloud Analytics (MS Fabric), and Gen-AI solution POC. • Encourage the adoption of innovative technologies and approaches to enhance delivery capabilities and meet evolving client needs. • Designed and proposed solutions in airport operations, lounge management, loyalty programs, and data analytics. • Actively participating in QBRs, strategic business reviews, and planning with C-level clients. • Maintaining strong relationships with customer directors, understanding their needs, working on solutions (demos & PoCs), resourcing needs and ensuring their satisfaction. • Developed multiple next level leaders within portfolio.

Education

• Lokmanya Tilak College of Engineering, University of Mumbai

  Bachelors Degree in Computer Engineering, Computer Engineering

• Kendriya Vidyalaya No. 2, Colaba, Mumbai

  School (I to VIII), General Studies

  1981 — 1990

• Shreeram Polytechnic, Maharashtra State Board of Technical Education, Mumbai

  Diploma in Computer Technology, Computer Engineering

• RMV School, Airoli, Navi Mumbai

  School (IX and X), General

  1990 — 1992

Skills

• Management
• Software Project Management
• Integration
• Fmcg
• Account Management
• Crm
• Global Delivery
• Erp
• Merchandising
• Team Leadership
• Finance
• Embedded Systems
• Enterprise Resource Planning (Erp)
• Leadership
• Team Management
• Retail
• Manufacturing
• Business Analysis
• Project Management
• Oracle
• Six Sigma
• Program Management
• Software Development
• Requirements Analysis
• Pre-Sales
• Software Development Life Cycle (Sdlc)
• Sdlc