Prabin Chaudhary
CompTIA Security+ | CompTIA Network+ | Microsoft 365 Fundamentals | Azure Fundamentals | CCNA Certification in progress
- Role
- IT Support Specialist Iii at Texas Workforce Commission
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Prabin Chaudhary
As an IT Support Specialist, I provide daily operational IT support for end users, covering user management, workstation setup, and management of user accounts and mailboxes. I also assist HR with onboarding and offboarding processes, using Active Directory, Exchange, and Office365.I have an associate degree in computer science from Pinnacle Academy, and I hold certifications in CompTIA Security+, CompTIA Network+, Microsoft 365 Fundamentals, and Azure Fundamentals. I have a strong background in computer networking and support services, and I am eager to apply and enhance my skills and knowledge to contribute to the organization’s success.I have experience in router configuration and management, network security, backup and restore, virtual server infrastructure, PC imaging and deployment, mobile device support, and Microsoft Teams administration. I am proficient in using online ticketing systems, especially Freshdesk, and I have supported clients from various sectors, such as law firms, schools, and hospitals.I am known for my excellent problem-solving skills and patience in dealing with frustrated users. I consistently receive positive feedback for supporting end users and resolving issues on time. I value teamwork, collaboration, and continuous learning, and I am always looking for new challenges and opportunities to grow.
Experience
IT Support Specialist Iii
Jul 2024 — Present · Austin, TX, US
Education
Pinnacle Academy
Associate's degree
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